Less Inbox - More Impact

We manage your support — you manage your growth.

We offer customer support that feels like your brand.

About Our Customer Support Services

At Academy Solutions, we understand how valuable your time is — and how important your customers are. That’s why we offer thoughtful, human-centered customer support that takes inbox management off your plate while keeping your customers happy.

We’re a U.S.-based team with deep experience in ecommerce. From Shopify to ShipStation and beyond, we’re familiar with most major platforms — so there’s no need to train us on the basics. We’ll step in seamlessly and start supporting your operations from day one.

Most importantly, we make it a priority to sound like you. Every message we send reflects your tone, values, and preferences — because your customers are your brand, and we’re here to help you serve them with care.

Here’s how it works

We’ll organize your customer support emails using a dedicated app (HelpScout is our top pick), ensuring nothing slips through the cracks. Our team monitors messages Monday through Friday to keep your inbox running smoothly. Every inquiry receives a response within 24 hours — no bots, no scripts, just real people providing real support.

Before we get started, we’ll meet with you to learn the ins and outs of your business and the most common customer concerns. Together, we’ll build a library of approved responses and templates that reflect your voice and values. If a new or unique situation pops up, we’ll reach out to you directly for guidance before replying.

We’ll set up weekly or monthly review meetings — whatever fits your workflow — to discuss common customer concerns, improve processes, and build new response templates. Our goal is to handle every customer interaction with grace, professionalism, and care — just like you would. With Academy Solutions, your customers are in good hands.

Customer Support Plans

    • $299/Month

    • Up to 50 Tickets/Week

    • Up to 5 Basic Response Templates

    • $499/Month

    • Up to 150 Tickets/Week

    • 5-10 Response Templates

    • $750/Month

    • 150+ Tickets/Week

    • 10+ Response Templates

    • Initial Set-up Calls Included

    • Increase your response time

    • Get more customized repsonse templates added

    • Add on weekly check in/report calls